What do you need before you start?
Gather these before you open the browser.
- The community's legal name exactly as it appears on your signage, not a keyword-stuffed version.
- The street address of your park entrance or leasing office. According to Google Business Profile Help – Business eligibility and ownership guidelines, a P.O. box or virtual office address is not acceptable.
- One phone number you answer during business hours.
- A website URL that is publicly accessible. Google Business Profile Help – Business links policies and guidelines states that pages behind a login, a CAPTCHA, or a robots.txt block may be removed by Google's automated crawlers.
- A smartphone with a working camera, because video verification is common for physical locations.
- Your business hours, a short description of the community, and a list of amenities.
How do you create the listing, step by step?
- Go to business.google.com/add on any device.
- Click "Add your business to Google" and type your community name.
- Select the correct business category. "Mobile home park" or "Manufactured home community" are both recognized categories.
- Enter the street address of your park entrance or leasing office.
- Add your phone number and website URL.
- Submit and wait for Google to assign a verification method. According to Google Business Profile Help – Verify your business on Google, options include phone, text, email, video recording, or postcard, and you cannot request a specific method.
- Complete verification. For most physical-location businesses today, Google Business Profile Help – Verify your business with a video recording states the method is a short video uploaded from a mobile device showing the community entrance, any signage, and the leasing office.
- After you submit, Google reviews the information. According to Google Business Profile Help – Verify your business on Google, the review can take up to five business days, though some profiles are verified instantly.
- Once verified, return to the profile and fill in every remaining field: hours, description, amenities, and photos.
What does a complete listing look like? A checklist.
- Community name matches your physical signage exactly, with no added city name or tagline. Google Business Profile Help – Guidelines for representing your business on Google states that keyword stuffing the name field violates guidelines and can result in suspension.
- Street address is the park entrance or leasing office address, not a P.O. box.
- Phone number is the number you actually answer.
- Website URL is publicly accessible with no login wall.
- Business hours are current and reflect your actual leasing office schedule.
- Description covers lot sizes, number of lots, pet policy, and any standout amenities in plain sentences.
- At least five photos: entrance sign, street view of the community, a common area, a home site, and the leasing office.
- Amenities section is filled in using every applicable option Google offers.
- Questions and reviews section is monitored and responded to.
Hypothetical example
Hypothetical example. The park has no website and no existing listing. She goes to business.google.com/add on a Tuesday morning, enters the community name as it reads on the entrance sign, uses the leasing office address, and adds her cell number. Google assigns video verification. Four business days later the profile is live. The listing begins appearing in local map results within a week of going live.
Note: the timeline above reflects the up-to-five-business-day window stated in Google Business Profile Help – Verify your business on Google. Actual ranking position depends on factors beyond the profile itself.
What mistakes do operators make that hurt their ranking or get them suspended?
The most common mistake is using the business name field to stuff in extra keywords. Adding "Affordable Lots" or the city name when it does not appear on your signage violates Google Business Profile Help – Guidelines for representing your business on Google and can get the listing suspended.
The second mistake is inconsistent contact information. According to Google Business Profile Help – Add or claim your Business Profile, your name, address, and phone number must be identical across your Google Business Profile and every other directory, including Yelp, Apple Maps, and your county assessor's site. A single digit off in a phone number or an abbreviated street name on one directory and a spelled-out version on another is enough to suppress ranking.
A third mistake is creating duplicate listings. Google Business Profile Help – Guidelines for representing your business on Google states there should be only one profile per business location. If a previous owner or a marketing company created a listing years ago, search for your community name before creating a new one and claim the existing profile instead.
Finally, operators often verify the profile and then leave it empty. Google's local algorithm treats photo uploads as a freshness signal, according to Google Business Profile Help – Guidelines for representing your business on Google, so a profile with no photos or an outdated description ranks lower than one that is actively maintained.
What should you measure after the listing goes live?
Google provides a built-in insights panel inside your Business Profile. Check these numbers monthly.
- Direction requests: how many people asked Google Maps for directions to your community. A rising number means more prospective residents are finding you.
- Phone calls from the listing: calls initiated by tapping the phone number on your profile. Compare month over month to see whether filling out more fields or adding photos moved the number.
- Photo views: how many times your uploaded photos were viewed. A low number relative to impressions suggests the photos are low quality or the listing needs more of them.
None of these metrics has a universal benchmark.
What should you do next?
- Search Google Maps for your community name right now to check whether a listing already exists. If one does, claim it rather than creating a duplicate.
- Go to business.google.com/add and start the profile using your leasing office street address.
- Complete whatever verification method Google assigns. Have your phone charged and walk to the entrance if video is required.
- Once verified, fill in every field before you close the browser: hours, description, amenities, website URL.
- Upload at least five photos the same day: entrance sign, a home site, a common area, the leasing office, and one more of your choice.
- Check every other directory where your community appears, starting with Yelp and Apple Maps, and make sure the name, address, and phone number match the GBP exactly.
