Your customers have questions. Answer takes care of them.
Calls, texts, forwarded email and customer-portal requests, handled with your business information and rules. Help new customers book, take secure payments and bring in your team for service and support.
$149/month · 250 answered calls included · Keep your number
From the first inquiry to the customer who needs you again
01
Answer the inquiry. Help them book.
Use your approved services, rates, hours and policies to answer calls and connected messages. Collect the details for an appointment, tour or reservation. Confirm a booking only when your configured calendar or inventory accepts it.
02
Make it easy to pay.
Take rent payments by phone, send a secure payment link, or let customers pay in their portal. Place payment holds for reservations and help customers complete payment without another call to your office.
03
Get the right person involved.
Customers can request service, maintenance or support through your connected channels or their portal. Answer gathers the details, reaches your approved team or service provider, and tracks the handoff. You can see who accepted the request and what still needs attention.
04
Keep every channel clear.
Connect the channels your customers use and test each one. Email uses a forwarding route, not automatic access to your mailbox. Your setup shows what is active, what still needs connecting and which requests need your team.
Getting started
Set it up around the way you work.
Add your business information, choose what Answer handles, then test each channel before putting it to work.
01Add your hours, rates, policies and service contacts.
02Connect your phone, texts and inquiry-email forwarding.
03Test customer questions, bookings, payments and staff handoffs.
A few things you might be wondering.
Can I keep my phone number?
Yes. Forward calls from your existing number to Answer. Setup walks you through the options for your phone service. Check the connection before relying on it for customer calls.
Can it help both new and existing customers?
Yes. New callers can ask about your business and take the next step toward a service appointment, tour or reservation. Existing customers can get help with payments and service requests. Private account details require identity verification.
What happens when a caller needs me?
Answer follows the handoff instructions you set. It collects the details and routes the request to the right person instead of guessing.
How do payments work?
Customers can use a secure payment link or their portal. Phone payments are available when the secure payment setup is enabled. Card details stay out of the AI conversation.
Is the customer portal included?
Yes. Answer includes a portal where customers or tenants can make payments, report a problem and check updates.
Does Answer handle the repair itself?
Answer collects the request, helps coordinate service and keeps the updates together. Your service provider does the work. Repair costs and contractor charges are separate.