Terms of Service - United States
Effective: 2026-09-29 Version: 2026.09.29
These Terms govern your use of the Propty platform ("Service") provided by Propty, Inc. ("Propty", "we", "us"). By creating an account, signing an order form, or otherwise using the Service, you ("Customer") agree to these Terms.
1. The Service
Propty provides AI-native property operations software including AI agents, voice and SMS handling, customer success automation, payment processing integration, marketing automation, and related features described at getpropty.ai. Voice calls handled by the Service open with a greeting that names the customer's business and states that the call may be recorded. Recording and transcription rely on that notice, not on a spoken consent answer. If a caller asks, the AI assistant says it is an AI assistant and offers a callback from the customer's team.
2. Account & Authorization
Customer is responsible for maintaining the confidentiality of account credentials. Customer authorizes Propty to take actions on Customer's behalf as configured in the Service (sending emails on Customer's behalf, processing payments via Customer's connected Stripe account, posting on Customer's connected social accounts, etc.). Customer remains the controller of all customer data.
3. Fees & Payment
Fees are as specified in the order form or pricing page. Subscriptions auto-renew unless cancelled. Customer is responsible for applicable taxes (state sales tax).
4. Customer Data; Confidentiality
Customer retains ownership of Customer Data. Propty processes Customer Data solely to provide the Service, secure it, and comply with law. Propty will not use tenant calls, recordings, transcripts, collection records, or personal information to train a general model; combine that data across customers; or permit a subprocessor to do either, unless Customer and every legally required data subject separately authorize that specific use. Both parties keep Confidential Information confidential and use it only to perform under these Terms.
5. Acceptable Use
Customer must not use the Service to: send unlawful communications; violate CAN-SPAM, TCPA, or other applicable laws; circumvent security; reverse engineer the Service; resell access without authorization; engage in deceptive trade practices; or violate the rights of any person.
6. Service Levels & Support
Propty targets 99.9% monthly uptime for the production Service, measured externally. Outages caused by force majeure, customer-misconfigured integrations, or scheduled maintenance (with 24h notice) are excluded. Service credits per the SLA Schedule are Customer's exclusive remedy for unavailability.
7. Term & Termination
Subscriptions run for the initial term in the order form, then auto-renew for like terms unless either party gives 30 days' prior notice. Either party may terminate for material breach uncured for 30 days. Customer may export data within 30 days of termination at no charge.
8. Warranties
The Service is provided "as is." Propty disclaims implied warranties to the maximum extent permitted by law. Propty does not warrant or guarantee any revenue, savings, occupancy, ranking, AI-assistant or search citation, lead volume, collection result, or other business outcome. All figures, ranges, ROI-calculator outputs, and "typical value" statements are modeled estimates for illustration only and are not promises of results.
9. Indemnification
Each party indemnifies the other for third-party claims arising from material breach of these Terms or gross negligence. Propty indemnifies Customer for claims that the Service infringes third-party IP rights, subject to standard control-of-defense and exclusions.
10. Liability Cap
Except for IP indemnification, breach of confidentiality, or gross negligence, neither party's aggregate liability exceeds 12 months of fees paid by Customer. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.
11. Data Protection
Each party will comply with applicable data protection law. The Data Processing Addendum at /legal/us/dpa is incorporated by reference. For US data subjects, applicable state privacy laws (CCPA, VCDPA, CTDPA, UCPA, CPA, etc.) apply.
12. Governing Law & Disputes
These Terms are governed by the laws of Delaware (Court of Chancery for equitable matters; otherwise Delaware federal/state court). Disputes are resolved by binding arbitration under JAMS Streamlined Rules in Wilmington, Delaware, except either party may seek injunctive relief in court.
13. General
Notices to Propty: hello@getpropty.ai. Notices to Customer: the email of record. Assignment requires consent except to a successor in connection with a merger or acquisition. Severability - invalid provisions are reformed to the minimum extent. No waiver of rights without writing. These Terms are the entire agreement; they supersede prior discussions.
- Propty, Inc., 1205 Taylor Street, Austin, TX 78702