AI & Autonomous Actions Disclaimer — United States
Effective: 2026-09-29 Version: 2026.09.29
This Disclaimer is incorporated into and forms part of the Terms of Service. It governs the Customer's use of Propty's artificial-intelligence and automation features, including AI agents, automated voice and SMS handling, automated email, dynamic pricing, automated collections and lien workflows, automated marketing and listing management, and any other feature that takes action without a human pressing a button each time ("Autonomous Actions").
1. Propty is a tool. The Customer is the decision-maker.
Propty provides software that executes the configuration, rules, thresholds, templates, and approvals that the Customer selects. Every Autonomous Action is taken on the Customer's behalf, under the Customer's authority, and as the Customer's agent and instrumentality — not as an independent actor. The Customer is and remains the operator of record, the merchant of record where payments are processed, the sender of record for communications, and the lienholder/creditor of record for any collections or lien activity. Propty is not the operator, landlord, creditor, lienholder, debt collector, lawyer, accountant, or fiduciary of the Customer or of any third party.
2. Customer controls the autonomy level.
The Service lets the Customer set how much it does on the Customer's behalf, from light-touch suggestions to full automation, including the ability to require human approval before consequential actions. The Customer is solely responsible for the autonomy settings it chooses and for reviewing the actions available at each level before enabling them. If the Customer enables full automation, the Customer accepts that actions will be taken without per-action human review.
3. AI output may be wrong. Human review is the Customer's responsibility.
AI systems can produce output that is inaccurate, incomplete, outdated, biased, or unsuitable for a particular situation ("hallucinations" and errors included). Propty does not warrant that any AI output, recommendation, price, message, classification, legal-deadline calculation, or document is accurate, complete, lawful, or fit for any purpose. The Customer is responsible for reviewing and verifying AI output before relying on it, particularly for any action with legal, financial, or safety consequences. Propty provides tools (audit logs, approval gates, autonomy controls) to enable that review; the Customer is responsible for using them.
4. No legal, financial, tax, or professional advice.
Nothing produced by the Service is legal advice, financial advice, tax advice, lending advice, or other regulated professional advice. Compliance content, lien-deadline calculations, jurisdiction rules, and templates are provided for operational convenience only and must be confirmed by the Customer's own licensed professionals. The Customer is responsible for engaging counsel licensed in each jurisdiction in which it operates.
5. Communications, calls, and consent.
Where the Service sends email, SMS/MMS, or places or receives calls on the Customer's behalf, those communications are sent as and by the Customer. The Customer is solely responsible for: having a lawful basis and required consents to contact each recipient; honoring opt-outs and do-not-call obligations; the content of templates and prompts it configures; and compliance with all applicable communications laws, including the TCPA, CAN-SPAM, state telemarketing and recording-consent laws, and the federal and state Do-Not-Call rules. Propty does not provide consent, opt-in lists, or a lawful basis on the Customer's behalf.
6. Payments and pricing.
Where the Service charges payment methods or sets prices, it does so using the Customer's connected payment processor and under the Customer's pricing rules and legal caps. The Customer is responsible for: the lawfulness of every charge; refunds, chargebacks, and disputes; compliance with card-network rules and applicable usury, rent-cap, price-gouging, and consumer-protection laws; and confirming that automated price changes remain within legal limits. Propty does not hold Customer funds and is not the merchant of record.
7. Recording and transcription.
Every call handled by a Propty phone assistant opens with a recording notice: "This call may be recorded for quality purposes." The Service keeps a call's recording and transcript only when that notice played, and stores the time it played as the call's recording start. The Service does not ask the caller for recording consent.
7A. AI identity on calls.
Propty phone assistants greet callers by the persona name "Jim" and the Customer's business name, and do not announce at the start of the call that they are AI. If a caller asks whether they are speaking with a real person, the assistant says it is an AI assistant and offers a callback from the Customer's team. The assistant never claims or implies that it is human.
8. Allocation of responsibility.
As between Propty and the Customer, the Customer bears full responsibility for the consequences of Autonomous Actions taken on its behalf, including any claim by a tenant, customer, debtor, regulator, or other third party arising from those actions, except to the limited extent a claim is caused by Propty's gross negligence or willful misconduct in operating the underlying software. The Customer's indemnification obligations in the Terms of Service expressly extend to third-party claims arising from Autonomous Actions configured or authorized by the Customer.
9. No warranty of outcome.
Propty does not guarantee any revenue increase, cost reduction, occupancy change, ranking, citation in any AI assistant or search engine, lead volume, collection result, or other business outcome. Any figures, ranges, or "typical value" statements anywhere in the Service or on getpropty.ai are modeled estimates for illustration only and are not a promise of results.
— Propty, Inc., 1205 Taylor Street, Austin, TX 78702