Make a payment
Use the payment options your property has connected.
For tenants & guests
Your property.
A little less to do.
Pay, ask a question, or send repair photos. Adding video is available at launch. Stay in touch with your property team and get on with your day.
Invited by your property team? You’re in the right place.
No password to remember.
Your property accountExample
Cedar Grove
Good morning. What can we help with?
Account balance
Up to date$0.00
Illustrative account · No real payment
Report a repair
Messages
Otto is here to help.
Ask a question about your account or property.
The everyday things, together
Less chasing. More getting on with it.
Report a problem
Add a photo and send the request straight to the property team.
Keep the conversation together
Ask your property team a question and find the reply right where you left it.
Find your documents
Open the agreements and account details your property team has made available.
Ask Otto for a hand
Get help with everyday questions using the information available to your account. Otto is your AI assistant.
Your rental, in one place
See the rental connected to your account. Renting more than one? Your property team can help with the others.
Know what is happening with your repair.
Add photos when you report a problem; adding video is available at launch. Follow the updates as your property team’s approved repair person responds, and return to the same request for the history. Completed job reports are available at launch.
Use your account to message the office, view recent payments and your agreement, or refer a friend when your property offers an approved referral credit. Emails identify your property and replies go to its support address.
A familiar place to start
Your property team invites you. We keep it simple.
Open your invitation
Your property team connects you to the right account. Use their invitation or sign in with your existing details.
Find what you need
Check available account information, send a message, or report a problem with photos and follow its updates. Adding video is available at launch.
Keep the next step close
Come back to the same place for replies, documents, and updates from your property team.
Good to know
A few answers before you start.
Your property team manages your rental. Propty helps keep the details and conversations together.
How do I get into my account?
Use the invitation from your property team, or choose Sign in to my account. Use the contact details your property has on file.
I received an unexpected invitation. Is it real?
Check with your property team using a number you already trust before opening an unexpected message. You can also go directly to getpropty.ai/t/login.
Do I need a password?
No. Sign in with a one-time link or the 6-digit code that comes with it. If you cannot find your account, your property team can check the contact details they have on file.
Can I pay another way?
Ask your property team which payment methods they accept. Payment options depend on their connected provider. Review any fees and terms before paying.
Who can see my messages?
Your property team can review account messages. Otto helps with routine questions using the information available to your account.
How do I request deletion of my account?
Email hello@getpropty.ai to make a deletion request. Some records may need to be retained; see our Privacy Policy for details.
Your day keeps moving
Your account is right here.
If your property team has invited you to Propty, sign in to open your account.
Sign in to my account →Run a property? See what Propty does for your team.